"The responsibility of controlling the activities of a fire department is the single most important function of management and one of management's primary responsibilities. Control establishes clear lines of authority. Clear guidelines ensure continuity and coordination within the department. Clear reporting mechanisms allow a manager to determine whether subordinates are accomplishing the mission and for the manager to maintain control. The nature of control in fire service/emergency medical services (EMS) has changed dramatically in the past decade. The rapid growth of many departments and the increased complexity of their mission have made it necessary to find new ways to control the expanded number of employees. The changing legal environment holds managers more accountable to justify and verify their decisions."
Coffee Break Training - Management Science Program Series No. MS-2011-4
United States Fire Administration: http://www.usfa.fema.gov/