Most Appropriate National Level Organizational Structure and Command and Control System for U.S. Customs and Border Protection [open pdf - 723KB]
"The establishment of CBP [Customs and Border Protection] on March 1, 2003 created the world's largest law enforcement agency encompassing several large, complex and diverse organizations from three separate Departments of the United States Government. Since its formation, CBP's national level headquarters has lacked an applicable organizational structure and an effective command and control (C2) system with its field offices to effectively and efficiently accomplish its mission of securing our Nation's borders and facilitating legitimate trade and travel. This paper examines CBP's current national level organizational and C2 problems and identifies its appropriate organizational design and C2 system. In order to determine the appropriate design and C2 system, a qualitative study was conducted using a narrative approach assisted by documentation review and content analysis of official United States Army manuals, Joint Publications, and existing reference material and websites pertaining to organizational structure and organizational theory. By reorganizing its national level headquarters using a multidivisional structure and adopting a 'centralized command and de-centralized execution' C2 system, CBP will have greater efficacy and achieve a greater unity of effort among its components."
Combined Arms Research Library Digital Library: http://cgsc.contentdm.oclc.org/cdm/