Measuring the Effectiveness of South Metro Fire Rescue Authority Facilities Department [open pdf - 317KB]
"As a result of the consolidation between Parker Fire District and South Metro Fire Rescue, the South Metro Fire Rescue Authority (SMFRA) Facilities Department was created. The problem was SMFRA had not evaluated the effectiveness of the Facilities Department since its creation. The purpose of this Applied Research Paper was to evaluate the effectiveness of the SMFRA Facilities Department compared to identified industry standards. The Descriptive Research Method was used to answer the following questions: (a) what standards have similar sized fire departments used to measure the effectiveness of their facilities maintenance department, (b) what standards have public and private agencies used to measure the effectiveness of their facilities maintenance department, (c) what standard should SMFRA use to measure the effectiveness of their facilities maintenance department, (d) based on the identified industry standards, how effective was the SMFRA Facilities Department? Questionnaires and research were utilized to identify current facility maintenance industry standards for public and private organizations. The results showed that SMFRA should identify the level of maintenance desired and develop performance measures and benchmarks as the best method to evaluate the Facilities Department. Surveys, SMFRA Facilities data, and SMFRA End of Year reports were utilized to evaluate the established performance measures and determine the effectiveness of the SMFRA Facilities Department. Based on the data presented, the SMFRA Facilities Department has not achieved the level of maintenance desired; however, customer satisfaction amongst the SMFRA leadership remains high. SMFRA Facilities Department has shown a level of success with cost control and improved program efficiency; though, sufficient data is not available for definitive conclusions at this time."
United States Fire Administration: http://www.usfa.fema.gov/