Digital Government: Building a 21st Century Platform to Better Serve the American People [open pdf - 660KB]
"Mission drives agencies, and the need to deliver better services to customers at a lower cost--whether an agency is supporting the warfighter overseas, a teacher seeking classroom resources or a family figuring out how to pay for college--is pushing every level of government to look for new solutions. Today's amazing mix of cloud computing, ever-smarter mobile devices, and collaboration tools is changing the consumer landscape and bleeding into government as both an opportunity and a challenge. New expectations require the Federal Government to be ready to deliver and receive digital information and services anytime, anywhere and on any device. It must do so safely, securely, and with fewer resources. To build for the future, the Federal Government needs a Digital Strategy that embraces the opportunity to innovate more with less, and enables entrepreneurs to better leverage government data to improve the quality of services to the American people. Early mobile adopters in government--like the early web adopters--are beginning to experiment in pursuit of innovation. Some have created products that leverage the unique capabilities of mobile devices. Others have launched programs and strategies and brought personal devices into the workplace. Absent coordination, however, the work is being done in isolated, programmatic silos within agencies. Building for the future requires us to think beyond programmatic lines. To keep up with the pace of change in technology, we need to securely architect our systems for interoperability and openness from conception. We need to have common standards and more rapidly share the lessons learned by early adopters. We need to produce better content and data, and present it through multiple channels in a program and device-agnostic way. We need to adopt a coordinated approach to ensure privacy and security in a digital age."
White House: http://www.whitehouse.gov/