Developing Interoperability: Standard Operating Procedures   [open pdf - 3MB]

"Standard operating procedures are one of the five 'critical success factors' essential for interoperable communications. This Issue Brief will describe: 1) the public safety community's need for standard operating procedure (SOP) models; 2) the SOP models that are available for use; 3) the five-step SOP development and testing process; 4) the critical importance of involving end users to ensure operational utility (that the policies actually work in the real world); and 5) the expected operational benefits."