"Standard operating procedures are one of the five 'critical success factors' essential for interoperable communications. This Issue Brief will describe: 1) the public safety community's need for standard operating procedure (SOP) models; 2) the SOP models that are available for use; 3) the five-step SOP development and testing process; 4) the critical importance of involving end users to ensure operational utility (that the policies actually work in the real world); and 5) the expected operational benefits."
COPS Issue Brief No. 7
U.S. Dept. of Justice, Community Oriented Policing Services: http://www.cops.usdoj.gov/