ABSTRACT

Determining Baseline Response Performance   [open pdf - 0B]

"Like many municipal corporations, the City of Everett has experienced an economic downturn resulting in reduced revenue. This fiscal crunch has led to reduced spending in all departments, including the Fire Department. In 2010, the Everett Fire Department began a policy of intermittent reduced daily staffing to decrease firefighter overtime expense. This policy created a labor dispute in which both sides made cases for and against the impact of reduced staffing on department performance. The problem is significant effort is invested in response data collection but no comprehensive performance understanding results from that effort. Internal and external customers are allowed to speculate about current performance, various deployment models and workload distribution."

Author:
Publisher:
Date:
2011-07?
Copyright:
Public Domain
Retrieved From:
United States. Federal Emergency Management Agency, Learning Resource Center: http://www.lrc.fema.gov/
Media Type:
application/pdf
URL:
Help with citations