"The Morrisville Fire Department (MFD) had no measurement program in place that measured and evaluated performance. The purpose of the research was to review key elements of performance plans and to aid in the development and implementation of an effective plan for the MFD. Descriptive research was used to answer four questions: 1. What is benchmarking? 2. Why is it important to measure performance? 3. What are some helpful benchmarks that measure and evaluate performance? 4. What are the benefits in comparing performance measures among similar size departments? The procedures used in this research project were comprised of literature review and survey. Results of the literature review and survey suggested that benchmarking was an effective tool to measure performance and facilitate organizational improvement. Recommendations were made to adopt the Plan, Do, Check, Act (PDCA) cycle as an implementation model for use by the MFD in the development of their benchmarking program."
United States. Federal Emergency Management Agency, Learning Resource Center: http://www.lrc.fema.gov/