Evaluating the Effectiveness of Emergency Medical Response by the City of Dalton Fire Department [open pdf - 0B]
"On November 1, 2010, the City of Dalton Fire Department (DFD) adopted a new emergency medical response protocol that significantly increased the number and type of emergency medical service (EMS) calls answered by the department. The problem was the effectiveness of DFD's newly adopted emergency medical response initiative was largely unknown. The purpose of this research was to determine the effectiveness of emergency medical response during the first 6 months under the new protocol. Evaluative research methodology was used to answer the following questions: (a) What impact has increased call volume had on operating costs for emergency medical response? (b) How are arrival times being impacted by DFD's emergency medical response initiative? (c)What services are being rendered to patients prior to the arrival of emergency medical services? (d) How has emergency medical response by DFD influenced patient outcomes? Procedures for research included analyses of department records, dispatch records, and EMS reports to provide specific answers to each research question. The effectiveness of DFD's new EMS response protocol was evaluated from three perspectives: monetary cost of service provision, changes in arrival times to patients, and possible improvements in patient outcomes as a result of fire department response. Based on the results of this study, DFD's newly adopted EMS initiative was deemed effective. Consequently, a recommendation was made to continue operations under the new response protocol with the caveat that services could be expanded in the future."
United States. Federal Emergency Management Agency, Learning Resource Center: http://www.lrc.fema.gov/