Performance Measurement in New Smyrna Beach Fire Rescue   [open pdf - 78KB]

"The problem investigated through this research was that New Smyrna Beach Fire Rescue does not have a performance measurement system in place that is commensurate with some of the basic recommendations made by the National Fire Protection Association (NFPA). The purpose of the research was to identify potential methods for improving the employee performance evaluation system in the organization. To achieve this goal, the following research questions were used: (1) What impact will a new performance evaluation system have on outcomes for professionalism in the fire department; (2) How is change undertaken in the fire department; (3) What organizational structures and/or variables will impede or facilitate the change process; and (4) What improvements can be made to the fire department organization to change programs initiated in the future? A descriptive study employing informal focus group interviews of employees working in the organization was conducted to answer the research questions. The results of the investigation suggest that the culture of the organization may be an impediment to the development of a new employee performance evaluation system. The implications of these findings are discussed and recommendations are made to focus on changes in management and leadership practice in the organization."

Public Domain
Retrieved From:
United States. Federal Emergency Management Agency, Learning Resource Center: http://www.lrc.fema.gov/
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