Department of Homeland Security Management Directive 0004: Administrative Services Line of Business Integration and Management [open pdf - 562KB]
"This Management Directive (MD) establishes the Department of Homeland Security's (DHS) vision and direction on the authorities and responsibilities of the leadership of the Department's Chief Administrative Officer. It reinforces our commitment to create a unified 21 st century department in both mission accomplishment and support systems performance as quickly as possible. As such, this directive is the principal document for leading, governing, integrating, and managing the Administrative Services functions throughout DHS. Essential to the success of Departmental operations is an integrated, progressive support infrastructure designed to function in a highly dynamic environment. Our Strategic Goal of Organizational Excellence mandates a collaborative approach from every entity within the Department. Creating functional excellence, as described herein, requires every executive, manager, and employee in the Department to create the environment that rewards collaboration, promotes best practices, and shares accountability for the performance of the management support systems that enable the Department to fulfill its mission. This concept of dual accountability mandates that both OE heads and key departmental functional experts are responsible for organizational excellence. The Line of Business Chief described herein will be held accountable for designing the system to optimize the Administrative Services function, setting the standards for functional performance, creating the department-wide policies and processes, providing the automated solutions to yield greater efficiencies, and nurturing the development and success of centers of excellence. OE heads will likewise be accountable to support these progressive business functions as a key part of their commitment to mission accomplishment."
Department of Homeland Security Management Directive System MD No. 0004
United States. Dept. of Homeland Security: http://www.dhs.gov/