Executive Order 13571: Streamlining Service Delivery and Improving Customer Service [open pdf - 52KB]
Alternate Title: EO 13571: Streamlining Service Delivery and Improving Customer Service
"By the authority vested in me as President by the Constitution and the laws of the United States of America, and in order to improve the quality of service to the public by the Federal Government, it is hereby ordered as follows: Within 180 days of the date of this order, each agency shall develop, in consultation with the Office of Management and Budget (OMB), a Customer Service Plan (plan) to address how the agency will provide services in a manner that seeks to streamline service delivery and improve the experience of its customers. As used in this order, the term 'customer' refers to any individual or to any entity, including a business, tribal, State or local government, or other agency, to which the agency directly provides significant services. [...] Each agency shall publish its plan on its Open Government web page. [...] In consultation with the heads of executive departments and agencies, the Chief Performance Officer, who also serves as the Deputy Director for Management of the OMB, shall develop guidance for implementing the activities outlined in this order. [...] Independent agencies are requested to adhere to this order. [...] Nothing in this order shall compel or authorize the disclosure of privileged information, law enforcement information, information affecting national security, or information the disclosure of which is prohibited by law."
Executive Order 13571; E.O. 13571
Government Printing Office: http://www.gpoaccess.gov/
Federal Register (May 2, 2011), v.76 no.84, p.24339-24341