Communications Interoperability Performance Measurement Guide   [open pdf - 4MB]

"Performance measurement and management are important tools for government agencies, organizations, and private enterprise, alike, to align results with strategy. Government has increasingly turned to methods originating in the private sector to manage programs and achieve intended results. Principles of performance measurement and management have matured as applied to the public sector. Today, local, State, and Federal agencies are adopting these principles to manage resources and results. The purpose of this guide is to help those in public safety planning apply these principles to issues of communications interoperability. Interoperable capabilities have improved in recent years through a multi-dimensional view of the issue, statewide strategic plans across the nation, and a national plan presenting a practical vision. National goals today target practical outcomes and impacts rather than mere means to these ends. This guide addresses current performance measurement efforts and presents a step-by-step process to build a performance management framework, apply it, and use results to refine strategy."

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SafeCom: http://www.safecomprogram.gov/
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