ABSTRACT

Strategic Management Information in Support of Operations   [open pdf - 87KB]

"As fire services embraced new technology there was a requirement to understand the implications on other aspects of service delivery. The problem the Fire & Rescue Service (FRS) faced was that it lacked appropriate management information to assist it to make informed decisions about its future fire suppression methods and water resourcing requirements. The purpose of the applied research project was to identify the deficiencies in management information and to develop a suitable list of data it should collect. The research employed historical, descriptive and action research methodologies to identify: (a) the current water supply infrastructures and practices employed by fire services and upon what principles are they based, (b) new fire suppression methodologies that are being employed and how do they differ from previous modes, (c) management information systems required to assist decision-making, (d) specific information required to assist the FRS to determine the fire suppression methods it will employ and the water infrastructure it will support. The procedure reviewed past and present fire suppression methods, water supply requirements and management information systems. A workshop identified further fire incident information which needed collecting that would assist decision-making. The study found that fire services were utilising new technology to suppress fire and they possessed well-developed management information systems. The findings indicated that most of the change was driven from a technical perspective. Because of the significant implications, management needed to consider all aspects of any developments."

Author:
Publisher:
Date:
1998-09
Copyright:
Public Domain
Retrieved From:
United States. Federal Emergency Management Agency, Learning Resource Center: http://www.lrc.fema.gov/
Format:
pdf
Media Type:
application/pdf
URL:
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