Effective Selection: a Study of First-Line Supervisor Selection Processes in the Department of Homeland Security [open pdf - 496KB]
From the thesis abstract: "Leadership is crucial in any organization. Executive leadership provides guidance, direction and structure. First-line supervisors ensure that the vision, guidance and direction of executive leaders become reality in an organization, and they also are responsible for the morale and motivation of nonsupervisory employees. Historically, federal agencies have struggled with developing and implementing selection processes that produce effective first-line supervisors. This research examines the four most important tenets of a selection process. These four tenets include laws and regulations that govern first-line supervisor selection processes, the accepted competencies associated with effective first-line supervisors, assessment tools used in the selection process and most effective measures in assessing organizational performance and first-line supervisors. Using a multi-method approach that includes survey data, interviews and policy review, this study compares first-line supervisor selection processes for effective and less effective federal agencies, as measured by the Federal Human Capital Survey (FHCS)/Federal Employee Viewpoint Survey (FedView). Finally, conclusions and recommendations are offered for developing standards and improving first-line supervisor selection processes in DHS [Department of Homeland Security] and the rest of the federal government."
Naval Postgraduate School, Dudley Knox Library: http://www.nps.edu/Library/index.aspx