"This research project examined methods for determining the effectiveness of the Hobart Fire Department's emergency medical services [EMS]. The purpose of this research project was to solve an existing problem and to improve performance. The problem was that the Hobart Fire Department lacks a means of determining the effectiveness of its emergency medical services. Service delivery has traditionally been reactive rather than proactive. Action research was used to answer the following questions: 1. What are the key elements to measure the effectiveness of emergency medical services? 2. What key indicators can be utilized to improve performance? 3. How can the Hobart Fire Department improve the effectiveness of emergency medical services? The procedures consisted of a literature review and analysis of available department statistics. The results concluded that cardiac arrest survivability rates are considered the gold standard for determining EMS effectiveness. Recommendations included utilization of statistical data to measure the effectiveness of early CPR, early defibrillation and advanced life support response times."
U.S. Fire Administration - Learning Resource Center: http://www.lrc.fema.gov/