Assessment of the Effectiveness and Efficiency of a Privatized EMS Delivery Model [open pdf - 132KB]
"The problem was the Wheaton Fire Department (WFD) did not know the effectiveness and efficiency of its current EMS [Emergency Medical Services] delivery model. The purpose of this research was to conduct an assessment of the WFD's current, privatized EMS delivery model for compliance with its' Mission. The descriptive research method was used to obtain answers to questions related to costs, organizational issues, and alternative EMS delivery methods. The researcher collected information via literature review, survey instruments, and Department records. Results identified information related to cost, turnover, contract administration, and EMS delivery methods. The basis of the recommendations was to improve contractual management and further assess alternative delivery methods for the future."
U.S. Fire Administration - Learning Resource Center: http://www.lrc.fema.gov/