Preparing for Pandemic Influenza: Recommendations for Protocol Development for 9-1-1 Personnel and Public Safety Answering Points (PSAPs)   [open pdf - 5MB]

"An influenza pandemic could seriously impact the Nation-its health care delivery system, its transportation system, its economy and its social structure. As the Nation's health care 'safety net,' emergency medical services (EMS) will be faced with higher demands for services while experiencing problems similar to the rest of the Nation-increased employee absenteeism, disruption of supply chains and increased rates of illness and death. 9-1-1 Public Safety Answering Points (PSAPs) serve as the public's single point of access to EMS, law enforcement and fire services-as well as an avenue for requesting many other services. Ensuring both 9-1-1 and EMS are well-integrated into the Nation's pandemic influenza planning and response is essential to the Nation's health and safety in the event of a pandemic. The National Strategy for Pandemic Influenza: Implementation Plan (May 2006) directed the Department of Transportation, in cooperation with its Federal partners, to develop statewide EMS pandemic influenza guidelines, as well as model protocols for 9-1-1 call centers and PSAPs. With its long-standing commitment to improving the Nation's EMS system and sharing responsibility with the National Telecommunications Information Administration (NTIA) for the National E9-1-1 office, the National Highway Traffic Safety Administration (NHTSA) was delegated responsibility for both tasks. From the outset, the need for joint development of the EMS guidelines and the 9-1-1 protocols was clear. 9-1-1 call taking and dispatching must be coordinated with the EMS response system and with public health officials. EMS response is dependent on 9-1-1 and upon public health coordination."

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United States Dept. of Transportation: http://www.dot.gov/
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