U.S. Small Business Administration Office of Disaster Assistance Strategic Plan FY2003 - FY2008 [open pdf - 2MB]
This Strategic Plan was developed with the aims of aiding disaster victims. "It sets forth our vision for the future, starting with our new Mission Statement. It establishes goals for the organization at the management level, including both long-term objectives and strategic management goals. These objectives and goals, where appropriate, will be linked to each Disaster Assistance employee's Personal Business Commitment (PBC) and the Agency's new performance management system to be implemented October 2003. The plan empowers our employees, and also holds them accountable for meeting the organization's goals. Employees at all levels will now see that they are a part of a bigger picture. The plan connects the employee directly to the mission of the organization through the PBC. Our mission is to provide affordable, timely and accessible financial assistance to homeowners, renters and businesses. Through the plan, we will improve program delivery, enhance customer service, and become proactive in our management approach. With the implementation of our new automated loan processing system, the Disaster Credit Management System (DCMS), we hope to ensure effective program delivery for all of our customers for years to come."
United States Small Business Administration: http://sba.gov