Quantitative and Qualitative Effectiveness Dimensions of the U.S. Coast Guard Recruiting Program [open pdf - 5MB]
"The United States Coast Guard's increasing employment of advanced technology aboard its cutters, aircraft and shore commands has introduced an evolving demand for the consideration of a quality dimension in manpower planning. During recent years, this demand for quality personnel has out-distanced input. Recognizing the requirement for a long term organizational change to reverse this trend, this thesis identifies the recruiting program as the most effective agent for that change."
Naval Postgraduate School, Dudley Knox Library: http://www.nps.edu/Library/index.aspx