U.S. Immigration and Customs Enforcement: Dysfunctional Not By Design   [open pdf - 296KB]

"Critical to the success of the homeland security mission is a robust Department of Homeland Security, Immigration and Customs Enforcement (ICE). During a speech made while signing the Homeland Security Appropriations Act for 2006, President George W. Bush stressed that in order to defend the United States from terrorists and criminals, the borders and interior of the country must be secured and immigration laws enforced. Unique to the authority found in ICE is the responsibility to carry out this mission. ICE can only accomplish this mission as an integrated and focused agency. However, evidence exists that ICE, which was created by the merger of the Immigration and Naturalization Service and the Customs Service, has not integrated legacy workforces to produce an efficient and unified organization. The evidence suggests that a failed merger plan has left ICE with a segregated workforce that is dysfunctional in executing an enforcement strategy utilizing the blended workforce. This thesis examines and assesses the result of the merger and seeks to identify the causes of inefficiency in the current organization. The thesis recommends a course of action that will mitigate the issues present and help ICE to become an efficient and focused agency."

Public Domain
Retrieved From:
Naval Postgraduate School, Dudley Knox Library: http://www.nps.edu/Library/index.aspx
Media Type:
Cohort CA0503/0504
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