"During disasters, large numbers of people with no pre-planned role arrive at the scene and other areas of response activity to offer assistance. Spontaneous volunteers can be a significant resource, but are often ineffectively used and can actually hinder emergency activities by creating health, safety, and security issues, distracting responders from their duties, and interfering with ongoing operations. The challenge for incident managers is to capitalize on the available volunteer resources while ensuring safety and the responders' ability to effectively perform tasks within the established incident management system. This article presents a systems-based approach to planning for spontaneous volunteer management in disasters."
2006 Naval Postgraduate School (U.S.). Center for Homeland Defense and Security. Posted here with permission. Documents are for personal use only and not for commercial profit.
Homeland Security Affairs Journal: http://www.hsaj.org/
Homeland Security Affairs (October 2006), v.2 no.3, article 9