After-Action Report: The Army Community Service's Response to the Attack on the Pentagon   [open pdf - 3MB]

The events of September 11 presented new challenges for agencies supporting military families around the world. In addition to providing ongoing support services, such as relocation assistance, employment readiness, financial readiness and other prevention services to our soldiers and families, the Army Community Service (ACS) now must support multiple missions and simultaneous operations that are already straining local resources. The terrorist act left everyone in a state of flux while, at the same time, the Army began deploying Soldiers. Homeland security and increased force protection measures at Army bases require innovative strategies on how to deliver services to our families in times of emergencies. The military handling of the response to the attack may be instructive to other organizations. The purpose of this report is to chronicle the Army's response efforts to support family members of victims, capture lessons learned and identify strategies to improve the Army's response in the future.

Public Domain
Retrieved From:
Army Community Service (ACS): http://www.armycommunityservice.org/home.asp
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