This guide addresses the problem of misuse and abuse of 911. It begins by describing the problem and its scope. It then identifies a series of questions to help you analyze your local problem, and discusses potential responses to it. There is little evaluative research on 911 misuse and abuse. The responses suggested are based on sound problem-oriented policing principles, but as new phone technology poses additional challenges, some responses have yet to be tested. Thus, this guide is mainly intended to describe an urgent problem and encourage police agencies to analyze and address it.
Guide No. 19