Transforming Counterterrorism Training in the FBI: Preserving Institutional Memory and Enhancing Knowledge Management [open pdf - 258KB]
From the thesis abstract: "The Federal Bureau of Investigation (FBI) remains committed to working seamlessly with its international, federal, state and local partners to counter terrorism, the number one priority of the FBI. In order to more effectively equip personnel to meet and counter the ever-evolving threat, it is critical that inefficient practices that cause counterterrorism practitioners to 'recreate the wheel' are quickly transformed to promote the most efficient counterterrorism knowledge management, knowledge transfer, and training practices available. Lessons learned through both formalized training and on-the-job experience must be quickly leveraged to aid broader sectors of the FBI and partner communities in order to promote streamlined operations in combating terrorism while countering inefficient knowledge management. This research identifies and analyzes the knowledge management deficit in counterterrorism training, while examining the core influences of organizational mindset and individual mindsets, the importance of trust, and the misnomer of 'best practices' that must be acknowledged and overcome. Focused on the establishment of Counterterrorism Mobile Education Teams to drive the enhanced infusion of tacit counterterrorism knowledge, this research culminates in the delineation of a multi-faceted strategy comprised of recommendations to target remaining counterterrorism training gaps, to strengthen homeland security collaboration, and to combat terrorism."
Naval Postgraduate School, Dudley Knox Library: http://www.nps.edu/Library/index.aspx