"This report assesses the effectiveness and efficiency of the Department of Homeland Security's personnel security programs. At the creation of the Department of Homeland Security, the Office of Security was given oversight of component personnel security programs. In 2005, the Office of Security, Personnel Security Division, was instructed to develop departmental personnel security policies and procedures. Department of Homeland Security Management Directive 11080 requires components to collaborate, participate, and recognize the shared, related, and interdependent responsibility to provide effective and efficient personnel security services to the department. Department of Homeland Security personnel security offices are performing similar functions but use different policies throughout the personnel security process. Across the department, components strive to provide quality results in a timely manner but often are delayed by applicants, overwhelmed by customer service requests, restricted by database functions, and limited by information availability. The personnel security process is complicated. Application of reciprocity requires unification of Department of Homeland Security financial criteria, combination of temporary hiring requirements, and standardization of adjudication training. Further, department personnel security programs would benefit if better relationships could be established between the Office of Personnel Management and the Department of Homeland Security Chief Human Capital Office. The Department of Homeland Security personnel security program could be made more efficient and effective by consolidating the personnel security intake process, standardizing personnel security policies, and establishing better relationships. We are making 20 recommendations to improve the Department of Homeland Security's personnel security process."
Department of Homeland Security, Office of Inspector General, Report No. OIG-09-65
United States Department of Homeland Security, Office of Inspector General: http://www.dhs.gov/oig/