Results-Oriented Management: Strengthening Key Practices at FEMA and Interior Could Promote Greater Use of Performance Information, Report to Congressional Requesters   [open pdf - 2MB]

"Since 1997, periodic GAO surveys indicate that overall, federal managers have more performance information available but have not made any greater use of this information for decision making. Based on GAO's most recent survey in 2007, GAO was asked to (1) identify agencies with relatively low use of performance information and the factors that contribute to this condition; and (2) examine practices in an agency with indications of improvement in use of performance information. GAO analyzed results from its surveys of federal managers across 29 agencies, reviewed key agency documents related to using performance information--such as Performance and Accountability Reports--and interviewed agency and selected subunit managers about their management practices. GAO also compared management practices, at selected agencies with those GAO has identified as promoting the use of performance information for decision making. GAO is making recommendations to the Departments of Homeland Security and the Interior for improvements to key management practices to promote greater use of performance information at FEMA, NPS, Reclamation, as well as at Interior. Interior agreed in principle and DHS generally concurred, but disagreed that FEMA should develop an interim performance management plan. GAO clarified this recommendation to address the concern."

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Government Accountability Office: http://www.gao.gov/
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