Tax Administration: IRS Has Implemented Initiatives to Prevent, Detect, and Resolve Identity Theft-Related Problems, but Needs to Assess Their Effectiveness, Report to Congressional Requesters   [open pdf - 619KB]

"Identity thieves may use a taxpayer's name and social security number to fraudulently claim a refund or gain employment. This creates tax problems for the innocent taxpayer when the Internal Revenue Service (IRS) discovers a duplicate refund claim or unreported wage income. IRS is revising its strategy for preventing, detecting, and resolving identity theft-related tax problems. GAO was asked to (1) describe the extent of identity theft-related refund and employment fraud, (2) assess IRS's actions to prevent and resolve such problems, and (3) describe IRS's identity theft- related coordination with other agencies. GAO analyzed IRS data on identity theft cases, reviewed revisions to the Internal Revenue Manual and other agency documents, and interviewed IRS officials responsible for the new strategy. GAO recommends that IRS ensure that performance measures suitable for assessing the effectiveness of its identity theft initiatives, and associated data collection procedures, are in place at the beginning of the 2010 filing season. IRS agreed with GAO's recommendation and provided comments on technical issues, which we incorporated into this report where appropriate."

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Government Accountability Office: http://www.gao.gov/
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