Learning from 9/11: Organizational Change in the New York City and Arlington County, Va., Police Departments [open pdf - 1MB]
"On Sept. 11, 2001, local first responders in two jurisdictions - New York City and Arlington County, Va. - were forced to deal with attacks on the World Trade Center and the Pentagon that were unprecedented in scope and loss of life. Following 9/11, the National Institute of Justice awarded a grant to the Police Executive Research Forum (PERF) to conduct case studies of the two law enforcement agencies most directly involved to learn what they could teach about best practices for responding to future incidents." The researchers found: "Proactive intelligence gathering within the community about terrorist threats and sharing that information within and among agencies are key to preventing and responding to terrorist attacks; Counterterrorism policing is the same as crime policing; The first priority in responding to a terrorist attack is to save lives, including those of first responders. Setting up a secure perimeter and avoiding over-responding to an initial attack can prevent loss of life in a second, more devastating attack; Both the New York City Police Department and the Arlington County Police Department have greatly expanded counterterrorism training at all levels and have integrated that training into traditional police training exercises; Setting up a media relations plan is essential to get accurate information out to both family members of victims and the general public, to control rumors and prevent the spread of misinformation, and to ensure that the presence of media does not interfere with evacuation and rescue efforts and traffic control."
National Institute of Justice: www.ojp.usdoj.gov/niij