Information Technology: Management Improvements Needed on the Department of Homeland Security's Next Generation Information Sharing System, Report to Congressional Requesters   [open pdf - 905KB]

"The Department of Homeland Security (DHS) is responsible for coordinating the federal government's homeland security communications with all levels of government. In support of this mission, DHS implemented, and has been enhancing, the Homeland Security Information Network (HSIN). It also has proposed a follow-on system, called Next Generation HSIN (HSIN Next Gen). GAO was asked to determine whether DHS has stopped further improvements on HSIN and if so, the department's rationale for doing so and plans for acquiring its proposed follow-on system HSIN Next Gen and the department is effectively managing the HSIN Next Gen acquisition. To accomplish this, GAO analyzed documentation, interviewed officials, and compared acquisition management processes and practices defined in industry best practices with those planned and underway by DHS. GAO recommends strengthening acquisition management controls before the department starts to migrate existing users to the new system by, among other things, staffing the program office appropriately, ensuring all user requirements are gathered, and identifying key risks surrounding the project. In written comments on this report, DHS described actions planned and underway to address GAO recommendations."

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Government Accountability Office (GAO): http://www.gao.gov/
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