Identifying and Measuring the Effects of Information Technologies on Law Enforcement Agencies [open pdf - 1MB]
"This guide, one of the many resources that the COPS Office offers to law enforcement, provides information on the effects of technologies typically acquired by law enforcement agencies. The guide focuses on the Three E's-efficiency, effectiveness, and enabling-which identify the different ways the technology may affect your agency. All three may play a role in assessing the benefits, for example, of acquiring a new automated field reporting system or upgrading your records management system. The guide is based on the results of an assessment of the COPS Office's 2002 Making Officer Redeployment Effective (MORE) grantees; however, the results apply to any agency that is considering or has recently made a technology purchase. Including our 2008 grants, the COPS Office has provided more than $2 billion in funding for crime-fighting technology and is keenly aware of the challenges of measuring the impact of law enforcement technologies. We hope this publication will address your needs as you seek to identify the myriad ways that technology purchases can benefit your agency."
Office of Community Oriented Policing Services: http://www.cops.usdoj.gov/