"U.S. Citizenship and Immigration Services (USCIS) recently celebrated its fifth anniversary as an agency within the Department of Homeland Security (DHS). In those 5 years, USCIS has focused on strengthening the security and integrity of the immigration system while improving service to its customers. During that time, the Citizenship and Immigration Services Ombudsman (CISOMB) has remained committed to assisting the agency in achieving its goals. Each year, the CISOMB's Annual Report to Congress provides USCIS with an opportunity to reflect on recent successes and to review areas of operation for improvement. USCIS has carefully reviewed each recommendation and topic of discussion in this year's report. As much as possible, this response parallels the format of the CISOMB's report."
U.S. Citizenship and Immigration Services: http://www.uscis.gov/