"In October 2000, the National Imagery and Mapping Agency (NIMA) celebrated its fourth anniversary. That occasion marked a significant milestone for the newest member of the Intelligence Community. In the previous four years the leaders and people of NIMA had established an identity and culture for the agency and had defined and refined its vision and strategy. That is not to say that there are no more challenges for this organization. Like all government agencies, NIMA faces issues of downsizing and outsourcing, modernization, transformation and integration. However, in view of the agency's customer-sensitive plans for meeting these challenges, at the Agency's fourth annual customer conference General Henry H. Shelton, Chairman, Joint Chiefs of Staff, remarked, 'NIMA has established itself as a key component in arming decision makers and operators with superior information and knowledge... NIMA's customer focus is the big reason that you've been such a success story in the four short years of your existence as a separate agency.' During the spring and summer of 1995, I served as executive secretary of what was then known as the NIA (National Imagery Agency) Steering Group, as well as coordinator of various NIA Working Groups. I was in a unique position to observe the processes and politics that led to the decision to establish NIMA. Thereafter, I led the Integration Team during the implementation period from December 1995 until NIMA stand-up in October 1996. NIMA was formed from eight different agencies from throughout the Department of Defense and the Intelligence Community. At the outset, NIMA leadership decided that above all else, the quality and timeliness of service to customers would not fail during transition."
JMIC Occasional Paper No.9
National Defense Intelligence College: http://www.ndic.edu