Customs Service Modernization: Automated Commercial Environmental Progressing, but Further Acquisition Management Improvements Needed: Report to Congressional Committees [open pdf - 607KB]
The U.S. Customs Service is conducting a multiyear, multibillion dollar project, the Automated Commercial Environment (ACE), a new trade processing system that is planned to support effective and efficient movement of goods into the United States. By congressional mandate, Customs' expenditure plans for ACE must meet certain conditions, including being reviewed by GAO. This study addresses whether Customs' latest plan satisfies these conditions and provides observations about the plan and Customs' efforts to implement GAO's open recommendations for improving ACE management. To ensure that Customs is positioned to effectively manage the acquisition of ACE, GAO is making recommendations to the commissioner aimed at improving Customs' acquisition management capabilities. Customs concurred with GAO's recommendations and described specific actions that it is taking to respond to each.
Government Accountability Office (GAO): http://www.gao.gov/