Transportation Security Administration: Actions and Plans to Build a Results-Oriented Culture, Report to Congressional Requesters [open pdf - 580KB]
Never has a results-oriented focus been more critical than today, when the security of America's citizens depends on the outcomes of many federal programs. In response to the September 11 terrorist attacks, the Congress passed the Aviation and Transportation Security Act (ATSA) that created the Transportation Security Administration (TSA) and made it responsible for transportation security. ATSA requires TSA to implement specific practices that are intended to make it a results oriented organization. GAO makes specific recommendations to the Secretary of Transportation and the Under Secretary of Transportation for Security to continue and augment TSA's progress in implementing ATSA's results-oriented practices. The adjacent table shows selected recommended next steps for TSA. We provided drafts of this report to officials from the Department of Transportation (DOT), including TSA, for their review and comment. TSA's Director of Strategic Management and Analysis provided oral comments on behalf of DOT and TSA generally agreeing with the contents, findings, and recommendations of the draft report.
Government Accountability Office (GAO): http://www.gao.gov/